When Ken and Cynthia Sterling bought Horizon Auto Center almost nine years ago, they knew exactly what they needed to do to stand out above their competition. Over the prior 30 years in corporate America, they were fortunate to learn the value of good, old-fashioned Customer Service. This, they determined, would be the core mission of their new family business.
And it has paid off. Over the years, Horizon Auto Center has become a household name within Rockwall. Much of their new business comes from word-of-mouth referrals, gained through satisfied customers who make it a point to refer their family and friends.
The philosophy at Horizon Auto Center is simple – Customer Service is #1, and the first and last thing that Ken and Cynthia want their staff members to think about with each customer interaction. They know that trust is always earned, and they firmly believe in cultivating and reinforcing good customer relationships. That includes having the best-qualified staff. Horizon Auto counts several of the Top 5 ASE-Certified Technicians in Rockwall County as loyal employees. ASE, the National Institute for Automotive Service Excellence, promotes excellence in vehicle repair, service and parts distribution.
Routine manufacture recommended and required maintenance on vehicles is a very necessary function to keep vehicles in good condition. Even with great maintenance, repairs are occasionally necessary, if for no other reason, than everyday wear and tear on our Texas roads, and in our heat. No one enjoys dealing with routine or necessary auto repairs. They all seem to come at the wrong and most inconvenient time possible. However there is one auto service and repair facility which is likely the most customer focused shop in town. Their mission statement includes the objective to be the best customer service auto repair shop anywhere.
Ask Patty Certified
Horizon Auto Center is the very first Ask Patty service center in DFW. Bringing your vehicle in for repair can be a stressful and intimidating experience, especially for women. That is why Ken requires every customer-facing employee to become Ask Patty – certified. Horizon offers a comfortable and inviting environment where their female customers feel especially welcome. Ask Patty trained businesses are held to a higher level of customer satisfaction with female consumers. The next closest Ask Patty service centers are in Austin and Houston.
3 Year / 36,000 Mile Auto Repair Warranty
Horizon Auto Centers work carries a 3 Year / 36,000 Mile Auto Repair Warranty. There are only a handful of shops in the entire state of Texas which offer such a far reaching warranty. They also offer shuttle service for their customers, making the auto repair experience convenient and stress-free.
Utilizing the convenience of text messaging is another unique way that Horizon Auto Center offers value to their repair customers. As a customer’s vehicle moves through the evaluation process, they receive texts—keeping them up-do-date as to where things stand. Their repair estimate is received by text, voice or email. Clients also receive a text when their vehicle moves through to the repair stage, and another when it is ready for pick-up.
Horizon Auto Center has received multiple awards since Ken and Cynthia purchased it 9 years ago. Some of those include:
Winner, 2013 – 2016, Best Auto Shop, Living Magazine’s Lakeside Edition, Reader’s Choice Awards
Winner, 2011, Dallas Morning News Best Auto Repair Shop
Angie’s List Top 5% Super Service Award, 2 out of the 3 past years
A+ Rating with the Better Business Bureau (BBB)
European Auto Repair and Maintenance
Horizon Auto Center is also a specialist in European car repair and maintenance. They operate the most comprehensive European car care center in Rockwall and the surrounding areas—and are proud to offer the benefit of diagnostic equipment that is second-to-none. Their technicians are very experienced working on European vehicles, and they service more European vehicles than any other shop in Rockwall, Rowlett and the immediate area.
Horizon Auto Center is the only full-service truck accessory company. They carry a wide range of truck accessories, including Bed Accessories, Lift Kits, Lowering Kits, Off Road Suspension, Tires, Wheels, and many more. Their inventory includes many brands, but if they don’t carry what you are looking for, they can likely order it for you.
Ken and Cynthia and the entire Horizon Auto Center staff wish you a happy and repair-free new year, but if the need does arise, they invite you to stop in and see the difference for yourself.
Contributing Writers: Shari Rose | Bob Lewis